Platform for tenant - instruction
Tenant Panel is a place where, depending on the preferences of the landlord, you can:
→ view the billing between you and the landlord
→ check the cost and add meter readings
→ download documents related to the lease
→ report a defect or other problem in the apartment
In this article, you find:
- How to log in for the first time
- How add counter readings
- How to report an issue
- Billing and document preview
1.Log in for the first time:
2. Then enter your email address provided with the contract:
3. In a few seconds, you will receive an email with your password. If you cannot find it, please go to your spam folder.
- First click on the link
- Then copy the password
4. After clicking on the activation link, you will be moved to the login page. Then log in with your email and password provided in the email:
5. Once logged in, the Tenant Panel should look similar to the following:
Adding counter readings
there is ALWAYS a comma before the red numbers that you need to type in.
Here is a sample picture of a water meter:
To add meter readings, click on the blue tile named "Counters".
Reporting an issue
You can report an issue on your apartment or other problem through your tenant panel.
Simply click on the issue tile:
A window will appear where you need to enter a subject, and if possible, an accurate description. You can add pictures from this level. In case of a technical fault, these will be helpful, for the technician who comes to fix it.
When you add a ticket, it will be visible on the main panel page:
Billing and document preview
You can also preview and download signed documents in your tenant panel:
Here you will find a preview of all utility readings, their cost, and personnel changes in the apartment.
You may not have this tab if you are billing your landlord for utilities on a fixed rate basis.
(b) the previous meter reading value
(c) number of tenants living - how many people the utility consumption is divided into
(d) personnel changes - green are people who have moved in, red are people who have moved out.